Individual Project, 2025
Client: NHS Scotland
Skill attributes
Graphic design
Problem mapping and solving
Service design
Simple Symptom Guide and Cards Explained
katyblossompilling@gmail.com
K. P. Design
@ k_p_design
Individual Project, 2025
Client: NHS Scotland
Skill attributes
Graphic design
Problem mapping and solving
Service design
The Design Strategy
The Design Strategy
Mapping out the problem and the solution.
Mapping out the problem and the solution.
Final Design
Final Design
Example pages, GP letters, card sheets
What?
A small booklet containing digestible information on common symptoms and advice.
Why?
A physical booklet is less intimidating than googling symptoms.
How do people find/get the booklet?
The booklets will be placed in local hubs like pharmacies and local cafés. Importantly it will distributed via post to vulnerable individuals such as people over the age of 65, and people who have missed doctor’s appointments.
Why symptom cards?
Explaining symptoms to a receptionist over the phone, or in a busy waiting room can be difficult and uncomfortable for some people, which can discourage people from going to see the doctor.
How do the cards work?
The booklet will contain codes known by the receptionist that can be used to reference symptoms without going into detail. Additionally, a set of code cards can eb found in the GP reception area and in pharmacies for people to take and hand in to the receptionist if they prefer.
In a project partnered with NHS Scotland, I was tasked with the brief of tackling loneliness within the population.
I chose to narrow my area of focus to older generations, specifically those experiencing health and mobility issues. Through research I identified that the shame and fear that can surround health and mobility issues can cause people to withdraw, leading them to become socially and medically isolated. In order to address this I devised an information service targeted at people experiencing this.
In a project partnered with NHS Scotland, I was tasked with the brief of tackling loneliness within the population.
I chose to narrow my area of focus to older generations, specifically those experiencing health and mobility issues. Through research I identified that the shame and fear that can surround health and mobility issues can cause people to withdraw, leading them to become socially and medically isolated. In order to address this I devised an information service targeted at people experiencing this.
Medical
Isolation